1-Hour Service Level Agreement for Critical IT Support
Every second of downtime costs revenue and reputation. You can’t afford to wait for IT support. Our Service Level Agreements (SLAs) guarantee 1-hour response. We deliver prompt, proactive solutions to your business needs. We keep your IT running seamlessly with quick fixes.
As Seen On
Guaranteed 1-Hour Service Level Agreement Response Time
When your IT system goes down. It’s a direct hit to your productivity and operations. That’s why our 1-hour response time is a core commitment. The second you reach out, we’re on it. Our experts tackle the problem and prevent your business from an IT crisis. When an issue arises, our team takes action. Using our SLA management software to diagnose and address problems before they escalate. This rapid response minimizes disruptions. Essentially, we’re there when you need us most, delivering solutions in real-time
Personalized Expert ITIL Service Level Agreement
Our expertise in ITIL service level agreement is well recognized in the IT industry. The ITIL framework gives us a structured approach. To handle incidents, change management, service requests and continual service improvements. We apply industry-proven methodologies to track key performance indicators (KPIs). Anticipate risks and improve service quality over time. This results in streamlined IT operations, reduced downtime, and enhanced overall efficiency.
Impact of a Strong SLA Service
A well-structured SLA not only provides clear accountability but also sets defined metrics like response and resolution times. This structure helps to mitigate risks by ensuring quick action during incidents. Reducing the impact of downtime and enhancing your business’s overall resilience and reliability. Additionally, a strong SLA aligns your IT provider’s services with your business needs. Setting clear expectations for both sides. We provide straightforward updates and reports. No surprises, just a reliable partnership built on trust.
Why do you need a Strong SLA For Managed IT Services?
Unplanned IT disruptions can have a critical impact on your business operations, security, and customer trust. Without a strong SLA, your IT system is always at risk of unaddressed issues, prolonged downtimes, and costly interruptions that can hinder your growth. We never leave you in the dark about service quality. We provide a safety net for critical situations. This proactive approach strengthens operational stability and offers peace of mind, knowing that you have a reliable system in place to tackle any IT challenges that arise. So hurry up, let’s get started.
Our Clients
Trusted by innovative startups and enterprises
Industries We Cover
Our Services meet the unique needs and requirements of a wide range of industries. Providing customized solutions to you.
Our Pricing Plans
When it comes to pricing, transparency is the key. At Sequelnet, we offer clear and straightforward pricing plans, with no hidden charges.
Recommended
$54.99 / Month
Basic
Managed Services
RMM
Anti-Virus
IT Documentation
IT Support
Remote Support Unlimited 9-5
SLA – 2 Hour
On-Site Support Unlimited 9-5
Cybersecurity
Email Security
DNS Filtering
MFA
Network Management
Firewall Management
Productivity Apps
M365/Google Support
Cloud Services
Cloud File Share
Data Backup
Amazon Cloud File Backup
Monthly Backup Testing
$124.99 / Month
Small Business
Managed Services
RMM
Anti-Virus
IT Documentation
Warranty Management
IT Support
Remote Support – Unlimited
SLA – 1 Hour
On-Site Support – Up to 4 hours
24/7/365 Live Support
Cybersecurity
Email Security
Phishing Protection
DNS Filtering
MFA
EDR
CrowdStrike Enterprise-level Security
Security Awareness Training
Hard Drive Encryption
Darkweb Monitoring
Password Management
Network Management
Firewall Management
WiFi Management
Productivity Apps
M365/Google Licenses and support
Quickbook Support
Cloud Services
VDI / AVD / Citrix
Cloud File Share
Data Backup
Amazon Cloud File Backup
CDP (Continuous Data Protection) by
Veeam and Zerto
Monthly Backup Testing
On Prem Disaster Recovery
Custom
Managed Services
RMM
Anti-Virus
IT Documentation
Warranty Management
IT Support
Remote Support – Unlimited
SLA – 1 Hour
On-Site Support – Unlimited
24/7/365 Live Support
Cybersecurity
Email Security
Phishing Protection
DNS Filtering
MFA
EDR
SIEM/SOC
Security Awareness Training
Hard Drive Encryption
Darkweb Monitoring
Password Management
Network Management
Firewall Management
WiFi Management
Network Diagramming
Productivity Apps
M365/Google Licenses
Quickbook Support
Cloud Services
VDI / AVD / Citrix
Cloud File Share
Identity and Access Management
Data Backup
Cloud File Backup
CDP (Continuous Data Protection) by
Veeam and Zerto
Monthly Backup Testing
On Premises Disaster Recovery
Disaster Recovery Plan
IT Guidance
Risk Assessment
Our All Services
Sequelnet provides a complete set of IT solutions. From Managed IT and Network Management to Cloud Services. Designed to keep your business running smooth, secure and ready for growth. Explore our services and see how we can power up your IT!