Intelligent call queue allows incoming calls to be queued while agents or front desk staff (members of a call queue) answer calls. Calls do not go unanswered, but rather get put in a queue until an agent is available to take the call.
Our system is compatible with all hosted and on-premise phone systems, even as an add-on option you can hook up to your analog line.
As an example to better understand how ICQ functions, you can define a group of two staff members or phones assigned to receive calls, and have the main number route to an ICQ. If both people are busy, callers will be kept in the queue until the next staff member is free.